| Telephone Assistance |
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Support No's: 01 803 1234, 01 426226 (24x7 xxx 12345) |
| Remote dial in Assistance |
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| On Site Assistance |
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4 hour on Servers & next business day all other items. |
| Server Monitoring |
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Continous monitoring & problem resolution on servers only. |
| Remote Managed Services (RMS) |
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Full RMS incl 25 monitors incl Server & LAN. |
| RMS with PC' & Laptop monitoring |
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Full RMS incl 31 monitors incl PC's & Laptops. |
| Syndicated Help Desk |
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Direct Dial Support Number with own Help Desk |
| Network Diagram & Documentation |
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Available on request. |
| Discounted Install Rates |
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| Quarterly Client Meetings |
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| Server Monitoring |
| Automatic ticket Creation |
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Tickets are automatically created for resolution |
| Server Availability |
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The Server is down or is not responding |
| Patch management |
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Atutomatic updates of approved Security and Critical Windows updates |
| Service Start |
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A service or Driver Failed To Start |
| Service State |
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A service has entered an unpredictable state |
| Service Terminated |
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A service has terminated unexpectedly |
| Physical Disk monitoring |
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The system has detected a problem on the disk |
| Shutdown Unexpected |
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The previous shutdown was unexpected |
| Network Adapter down |
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The network adapter was unplugged |
| Disk space monitoring |
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| Memory Available |
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Total amount of free memory |
| CPU Performance |
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Processor workload |
| Event error log Monitoring |
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The driver has deteced a controller error |
| System Updime- Reboot Detect |
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System has not been rebooted within the recommedned timeframe |
| Bug check |
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Possible operating system or driver corruption |
| Desktop/Laptop/Tills Monitoring |
| Patch management |
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Atutomatic updates of approved Security and Critical Windows updates |
| Window 10 Feature Updates |
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Atutomatic deployment of approved Windows 10 Feature updates |
| Disk Free Space |
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Total free disk space on drives |
| Physical Disk monitoring |
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The system has detected a problem on the disk |
| Memory Available |
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Total amount of free memory |
| CPU Performance |
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Processor workload |
| Application Monitoring |
| Backup |
| Backup Job Failed |
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Backup failure |
| Job Cancelled |
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Backup was cancelled e.g. User intervention |
| Backup Target fail |
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Possible Hardware issues with Backup Device. |
| Backup Server Service Stopped |
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The Backup Exec Server Service has stopped |
| Backup Completed Successful |
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Backup Completed Successful |
| Online Backup Completed Successful |
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Online offisite backup Monitoring |
| Anti Virus |
| Unhandled Threat detection |
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Scanning has detected a possible virus or spyware threat |
| Out of date Modules |
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New Virus definitions are available |
| Licence expired/Activation |
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License expiry |
| Upgrades available |
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Product upgrade available |
| Reboot required |
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AV requires a reboot for update. |
| Zero trust |
| Block all unapproved Software |
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Zero Trust only allows previously approved software to Run. |
| Software Approvals |
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Automatic Ticket Creation on Request from Customer Device |
| Elevation management |
| Remove Admin Rights |
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Ensures no users have Loacal Administration Rights |
| Software Elevation Approvals |
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Automatic Ticket Creation on Request from Customer Device |
| Office 365 |
| Secuity Basline applied |
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Recommended Basline Security Applied. |
| Office 365 Alerting and Approval |
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Monitoring of suspicious activity : Auto-Forwarding, Admin Creation, Unapproved
Locations, Group Monitoring |
| Spam Filter |
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Email Spam/Phishing/Spoofing protection. |
| Defender |
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Monitoring, maintenance, and Active Directory services |
| Exchange Work Queue Length |
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The number of outstanding messages in the outbound queue |
| MFA |
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Conditional Access Ensures all users are compliant with Two Factor
Authentication |
| Intune |
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Centralised Mangement of Local and remote Devices through Azure Active Directory
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| Webshop Portal / Pricing |
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| Laptop Encryption |
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Windows Bitlocker Encription. |
| Web Filtering |
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Requires Intune and Defender endpoint. |
| Disaster Recovery System |
| Local Recovery Point Monitoring |
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Monitor Recovery point Creation to Local Storage |
| Online Recovery Point monitoring |
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Monitor Recovery point Replication to Online Servers |